Ordering, Shipping & Returns

Welcome to...Vio's Custom Collections

Come celebrate your personal style with Vio's Custom Collections.

All selections are hand selected with great care and thought,

with special attention to detail, and beauty.

We have many years of experience in the retail field,

and wanted to pay attention to giving you the finest quality and the best price.

Ordering:

  • Many of the items in our antique finds category can be sold as wholesale with a minimun purchase. Please contact us at vio@viocustomcollections.com for wholesale prices and purchase requirements.
  • All items are sold as is to conserve the natural beauty of the vintage/antique look. I will be happy to answer any question that you may have before ordering.
  • Please include the inventory number of the item you want when asking questions.
  • I will email you a confirmation that the item is available and the total price, including postage and insurance.
  • When asking questions please realize that all items are subject to prior sales. Occasionally items will be sold before the question/answer process is complete.
  • Occasionally there may also be a delay in marking items sold.
  • No returns available on merchandise, so please feel free to ask questions before ordering.
  • I will hold items for seven days until payment is fully processed. At the end of this period, the items will be returned to inventory.
  • Payment may be made by Pay Pal. Texas residents without a valid tax certificate must pay sales tax of 8.25%.
  • Contact us at vio@customcollections.com

Return Policy:

  • No returns, No Exceptions
  • No returns available on merchandise, so please feel free to ask questions before ordering.

 

Shipping:

  • ONLY USA SHIPPING-NO INTERNATIONAL SHIPPING
  • Vio's Custom Collections will ship orders in 1-3 business days of receiving cleared payment.
  • US Postal service shipping time is in addition to our handling time.
  • All orders are shipped First Class, Priority, via US Postal.
  • If you wish a different shipping method, please let us know via email (vio@viocustomcollections.com) or our contact us page/link. We will try our best to meet your special shipping needs.

Privacy Policy:

  • When ordering, Vio's Custom Collections takes information needed to complete your order. Contact information, emails, billing and shipping information are used only to process you order. This personal information is not sold or traded to any other person or businesses.
  • All items are subject to prior sales.

 

Disclaimer:

Note: Every attempt has been made to accurately enter information, prices, and pictures in the correct places and in an accurate manner. High care has been taken to ensure that all pictures represent the items to the best representation of their true color and condition. Please note that computer screens and browsers vary in hue and thus might affect the appearance of certain colors.

Vio's Custom Collections is not responsible for errors appearing on the pages.

All items prices are subject to verification by Vio's Custom Collections.